Polityka zwrotu kosztów

Return & Refund Policy

Last updated: April 2026

Overview

At Styrostore, we want you to be completely satisfied with your purchase. This policy outlines your rights and our procedures for returns and refunds.

EU & Irish Customers — Right of Withdrawal

If you are based in the European Union or Ireland, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving any reason.

To exercise this right, you must notify us within 14 days of receiving your goods by contacting us at: info@styrostore.ie

Once you have notified us, you have a further 14 days to return the goods. We will issue a full refund — including the cost of standard delivery — within 14 days of receiving the returned goods, using the same payment method you used to purchase.

Return shipping costs are the responsibility of the customer unless the item is faulty or incorrectly sent.

UK Customers

UK customers have the same 14-day right to cancel under the Consumer Contracts Regulations 2013. The same process applies — contact us within 14 days of receiving your order to initiate a return.

Conditions for Return

Items must be returned in their original condition, unused and in original packaging. We reserve the right to deduct from the refund if the value of the goods has been reduced due to unnecessary handling.

Exceptions — Non-Returnable Items

The right of withdrawal does not apply to:

  • Custom-made or personalised items
  • Sealed goods that are not suitable for return due to health or hygiene reasons, once opened
  • Digital products once downloaded or accessed
  • Perishable goods

Faulty or Damaged Items

If your item arrives damaged or faulty, please contact us within 30 days of receipt at info@styrostore.ie with photos of the damage. We will offer a replacement, repair, or full refund at no cost to you.

Contact Us

For any return or refund queries, please contact: Styrostore, Unit 1-2, Cavancope, Emyvale, Co.Monaghan, Ireland, H18 Y972  |  +353 47 93222  |  info@styrostore.ie